If you forgot or lost your password, please proceed to our Log in page and click on the link "Forgot password?".
A reset email will be sent to the email address associated with your Leumia account and you will be able to change your password following the link from the email.
There is no option to change the existing email address for your account. Although, you can create a new account with a different email and send all the mined coins from the existing account to the new one.
If you sent your money to a wallet or to an exchange account, but it didn’t reach destination, please check where the problem might be first:
Go to your Withdrawal history and click Info in the right column.
Click on the Transaction hash of the withdrawal you want to check. You will be redirected to the page containing information about your transaction. Check the status of your transaction.
If you see that the transaction is confirmed, it means that it has been added to the blockchain and the money has left Leumia correctly. In case it’s not credited to your destination account or wallet, you should contact the support team of the receiving party and provide them with the required information or update your crypto wallet to the latest version.
If the transaction is not confirmed, you should contact our support team so we can refund your Leumia account. When asking for a refund, please make sure that you include the hash of transaction that needs to be refunded and mention your Leumia account email.